The NAE screen is used to verify a student's identity when they do not have or know their student ID number.


Follow the steps below:


  1. Verify the student is in Active Directory.
  2. Login to Colleague
  3. In the “Form Search” type “NAE”; Click “Search”
  4. In the “Person LookUp” box, type in the student’s name => lastname, firstname (comma in between lastname and firstname); Click “OK”

Graphical user interface, application Description automatically generated with medium confidence

 

5. Select the student and Click “Open”.

 

NOTE:  In the case where multiples of the same name are displayed, have the student verify their address.  If you cannot determine the correct student with the information they provided, you will need to have them speak to Records and Registration.

 

IMPORTANT:  NEVER release any information to the student. The student MUST provide you with the correct information!

 

6. Click on the search icon to view the e-mail addresses entered in the student’s record.  

 

7. You want to verify the student’s personal (WWW or INT) e-mail address.

 

Note:  1.  The student MUST provide you with the exact e-mail address that is in their record.

             2.   The student MUST have access to the e-mail address that is in their record.

            3.   You CANNOT tell them what e-mail address is in their record.

            4.   If the student cannot:

 (a) verify the e-mail address on their record

 (b) no longer has access to the e-mail address on their record

 (c) the e-mail address on their record is correct but misspelled

Guide the student to the “Change of Information Form” on the website and instruct them on how to submit the form to Records and Registration. 


Note:  You can e-mail the Change of Information form to an e-mail address that is not in the student's record along with the instructions on how to submit the form.

 

Change of Information forms can be submitted as follows:

  1. Scanned and e-mailed as an attachment to:  registrar@ccm.edu
  2. Faxed to:  973-328-5209
  3. Brought in person to Records and Registration in the Student Community Center

 

8. If the student has verified and has access to their personal e-mail address in their record:

  1. Tell the student you will e-mail their ID # to their personal account
  2. Copy and paste the e-mail address into a new e-mail from the Solution Center
  3. Type in the Subject of the e-mail:  Student ID
  4. You can copy and paste the ID # from NAE into the body of the e-mail

 

9. E-mail the student through Fresh Desk.  This is what the e-mail should look like:

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10. After you have sent the e-mail to the student click on “Cancel All”

 

11. Logout of Colleague.