If a student calls and is getting an Authentication Error when logging into Titans Direct, make sure they are doing the following:
  • Accessing Titans Direct from www.ccm.edu and not a bookmarked link or link in an e-mail.
  • Make sure they are typing in their username and password all in lower case letters.
  • Have them clear their temporary internet files, browsing history and cookies.
  • Using Google Chrome or Mozilla Firefox for their Internet browser
  • Try accessing Titans Direct in a New Incognito Window

As the Tech:

  • Reset their password to the default in Active Directory
  • Try logging in as the student 
    • Only use a device that is not connected to the network or CCM Wifi


If a student e-mails the Solution Center reply using the Canned Response, Authentication Error - Titans Direct.