Human Resources will notify the Solution Center of any Faculty or Staff who process a name change.

Name changes can only be processed upon receipt of the email from HR.

Anyone who contacts the Solution Center in regards to having their name changed should be directed to Human Resources.


In the Exchange Admin Center (https://www2.ccm.edu/ecp/)

  1. Search for the employees name
  2. Double click on the name
  3. Click on "General" 
    1. Update which part of the employees name that is to be changed (First or Last name)
    2. Update Name, Display name and User logon name to reflect the new name
    3. Click Save
  4. Select email address
    1. Uncheck - Automatically update email addresses based on the email address policy applied to this recipient
    2. Click the "+" sign to add the name of the new e-mail address
      1. Make sure SMTP is selected
      2. Enter the new email address and click "OK"
  5. To make the new email address the primary email address, double click on the new email address
    1. Put a check in the box - Make this the reply address
    2. This will make the old email address the alias
    3. Click "Save"


In Active Directory

  1. Search for the employee
  2. Right click on their name and select "Rename"
  3. Make sure all of the fields reflect the new name
  4. Click "OK"
  5. Click on the "Account" tab
    1. Make sure the User logon name and the User logon name (pre-Windows 2000) fields reflect the new name
    2. Update is necessary
    3. Click "OK"


Colleague

  1. In DRUS - Update the Person User ID field to the new name
    1. Click "Save All"
  2. In NAE - Update the EMP email address to the new name
    1. Click "Save All"


If the user has a Colleague account, notify the Colleague Team.  They will have to update their Colleague account to reflect the new name.


Zoom


Check if user has an account in Zoom https://ccm-edu.zoom.us/

You will need to change their name to their new name

  1. Click on the users name
  2. Click Edit